The "Help" group of the "General" tab carries "Product Forums", which opens the forum of this product in the browser, and a split button "Help" whose menu holds everything else that is not part of writing a statement. ## The Entries - "Online Assistance" starts a remote support session with Invantive Support, and is what a question which cannot be written down ends in. The number of attempts and the moment of the first and the last are kept and are shown under [[Invantive Query Tool/Preferences|Preferences]]. - "Visit Forums" opens [forums.invantive.com](https://forums.invantive.com), where the questions of other users and their answers are, indexed by message code. - "Invantive Website" opens [invantive.com](https://www.invantive.com). - "Diagnostics..." opens the window described under [[Invantive UniversalSQL/General/Diagnostics|Diagnostics]]: what this installation is, what it can reach and what it has been doing, in a form which can be copied into a question. - "Keychain..." opens the [[Invantive Keychain]], where the credentials of the databases are held. - "Release Notes..." opens the release notes of the product in the browser. - "Send Feedback..." sends a remark to Invantive from inside the product. - "License..." opens the window described under [[Invantive UniversalSQL/General/License Registration|License Registration]], where a licence key is entered and the licensed functions are read. - "About..." states the release and the build the application was made from. ## Which Message to Quote A message of the product carries a code such as `itgenqtl181`, and that code is the fastest thing to quote in a question: the documentation and the forum are indexed by it, and the code says which component raised the message where a translated text does not. The [[Invantive Query Tool/Trace|Trace]] panel shows the code of every message beside its text.